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Does GOTRAX have good customer service?

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Does GOTRAX have good customer service? The BBB said they began investigating GoTrax “after receiving hundreds of complaints from customers in 41 states across the United States and Canada.” That’s…. not good.

What is a GOTRAX console? The mind of an electric scooter. The console will include a digital display, bell, handlebars, throttle, and brake. This allows you to control your electric scooter and get accurate information about battery life, speed, headlight activation, and more.

How do I fix E3 error on my scooter? 3) E3 Issue displayed on scooter screen. An E3 issue is indicating that there is a problem with the Controller or the main cable running towards the controller. To fix this simply you need to change the controller of your scooter.

How do you fix a E3 on a Gotrax scooter? E1, E2, E3 – Remove the console and use a soft rag to clean the connector between the console and battery. If this does not work, replace the console. E4 – Replace the motor wheel. E5 – Replace controller / replace entire product.

Does GOTRAX have good customer service? – Related Questions


How do I upgrade my e scooter?

There are several ways to modify nearly any e-scooter to achieve higher top speeds, with varying costs and risks associated, but three of the most common ways are to remove the speed limiter, upgrade to a higher-voltage battery, or install a windshield.

Can you overcharge GoTrax?

Make sure you do not overcharge your GXL V2 Commuter Scooter. Overcharging can shorten the lifespan of your battery, make it over heat quicker and can result in the battery becoming unusable. Keep your scooter out of extreme temperatures.

Can I ride GoTrax in rain?

Our electric scooters and e-bikes can handle light to mild rain for your commute and quick trips. We recommend avoiding deep puddles and heavy rainstorms though as it could lead to problems with the wiring or battery in your ride.

How can I make my GoTrax scooter faster?

Where is GoTrax based?

GOTRAX is an Electrical Ridable manufacturing company located in Carrollton TX, providing consumers with green alternative forms of transportation like hover-boards, Electrical Scooters, and Electrical Bikes.

Can you return GOTRAX scooter?

Returning Products Within 30 Days of Purchase. Any new and unused product purchased on the Website can be returned within 30 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged.

Is GOTRAX Chinese company?

GOTRAX is an American company based in Texas. Our products are proudly manufactured by our long term partner Tao Motors, and Independently Quality Control Checked by a 3rd Party.

Does GOTRAX come with warranty?

Original GOTRAX parts and components are covered by a 3-6 Month limited warranty. (If more than 15 days have passed since the date of receipt of the bike, the replacement of parts within the warranty period will require shipping costs.)

How long does a GOTRAX electric scooter last?

The V2 is perfect for short commutes and the 36V battery can keep you out on the road for up to 12 miles on a single charge, or at least that’s what the specs say … in realistic conditions you’re more likely to see around 10 miles and if you are on the upper end of the 220 lbs weight limit riding the scooter to its max …

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Matthew Johnson