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Does GOTRAX have good customer service?

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Does GOTRAX have good customer service? The BBB said they began investigating GoTrax “after receiving hundreds of complaints from customers in 41 states across the United States and Canada.” That’s…. not good.

How do you cancel GoTrax?

How long is shipping from GoTrax? Our standard order processing time is 1-2 business days and orders generally arrive between 3-5 business days after that. Our holiday order processing time is 2-3 business days and orders generally arrive between 3-5 business days after that. – Addresses outside the continental U.S.

Can you return GoTrax scooter? Returning Products Within 30 Days of Purchase. Any new and unused product purchased on the Website can be returned within 30 days for a refund (to original method of payment). Customer is responsible for return shipping fees on all orders and ensuring that the product arrives undamaged.

Does GOTRAX have good customer service? – Related Questions

 

Can I leave my GoTrax scooter charging overnight?

Charging your electric scooter should take no more than 4-6 hours. Don’t charge overnight, charging the battery overnight can decrease the batteries lifespan. If you don’t use your electric scooter for prolonged periods of time, most likely in winter, we still recommend to charge it every other week and power it on.

Can GoTrax electric scooter get wet?

Our electric scooters are rated IPX4 in waterproofing or higher. They can handle light rain and splashing but prolonged exposure to heavy rain can damage the e-scooter. Be sure to check the weather the days you’re riding!

How long does a GoTrax electric scooter last?

The V2 is perfect for short commutes and the 36V battery can keep you out on the road for up to 12 miles on a single charge, or at least that’s what the specs say … in realistic conditions you’re more likely to see around 10 miles and if you are on the upper end of the 220 lbs weight limit riding the scooter to its max …

How long does a GoTrax last?

Gotrax GXL V2 Specifications

MakeGOTRAX
Range12 mi
Battery capacity187 Wh
Battery recharge time4 hrs
Max rider weight220 lb

Where is Gotrax based out of?

GOTRAX is an Electrical Ridable manufacturing company located in Carrollton TX, providing consumers with green alternative forms of transportation like hover-boards, Electrical Scooters, and Electrical Bikes.

Where is the company Gotrax located?

The electric scooter company GOTRAX has just announced a major milestone: selling one million electric scooters. And it accomplished it in just four years of operations. The Dallas, Texas-based company quickly became a leader in ultra-budget electric scooters when it launched the GXL in 2018.

Does GOTRAX come with warranty?

Original GOTRAX parts and components are covered by a 3-6 Month limited warranty. (If more than 15 days have passed since the date of receipt of the bike, the replacement of parts within the warranty period will require shipping costs.)

Is GOTRAX a real company?

GOTRAX is an American company based in Texas. Our products are proudly manufactured by our long term partner Tao Motors, and Independently Quality Control Checked by a 3rd Party.

Can you replace the battery on a Gotrax scooter?

Introduction. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Only tools required are the 4mm Allen wrench and a set of pliers.

Can GoTrax get wet?

Our electric scooters and e-bikes can handle light to mild rain for your commute and quick trips. We recommend avoiding deep puddles and heavy rainstorms though as it could lead to problems with the wiring or battery in your ride.

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WRITTEN BY
Matthew Johnson
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